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Travel and Hospitality Planner/Coordinator
HIRING DATE
Immediately
SALARY RANGE
 ¥220,000 -  ¥380,000 / month
(Based on skillset)
NECESSARY SKILLSET

  • 4 year Bachelor Degree

  • Minimum work experience 2 years

  • Language - Fluent Japanese Business level English

Reports and works under the supervision of the Luxurique Travel and Hospitality Delivery Manager: The Travel and Hospitality Planner/Coordinator will be part of the Delivery Team working on interesting and unique Travel and Event related projects. The role will be involved in all aspects of Luxurique’s Service and Project delivery across the Luxurique portfolio of services. Major Responsibilities of the role are to:

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  • Customer Project Sales phase: Work with management and the Luxurique Sales team in interfacing with potential Customers to gather trip/event requirements and help to design and create best-in-class Travel and Hospitality event/trip itineraries and plans, plus Sales creation of proposals including pricing.

  • Customer Project Preparation phase: Work with management and partners, suppliers and internal teams to perform the detailed planning, and project preparation of customer Travel itineraries and events.

  • Customer Project Execution phase: Work with management and the project execution team, suppliers and customers to coordinate the efficient delivery and execution of travel/event delivery projects to meet/exceed deadlines/budgets and to Customer Satisfaction goals.

  • Workload Focus: Work with teammates to flexibly share workloads for the Travel and
    Hospitality Delivery team to ensure project deadlines and obligations are met.

  • Teamwork: Work effectively as a team member with good communication and
    a helpful attitude

  • Operational Processes and Systems: Maintain and continually improve operational processes/systems which support and efficient Travel and Hospitality Delivery function

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With a critical emphasis and focus on: On-time and quality Itinerary Production, Customer Satisfaction, Service Excellence and Project delivery quality

ROLES AND RESPONSIBILITIES

  • Customer engagement: Engage Customers with effective Customer Care and Relationship skills

  • Projects and service delivery: Project management coordination to project objectives,
    deadlines, and budgets

  • Supporting new sales and bids: Design and construct high quality, low-risk Itineraries and
    programs that support high win-rate sales

  • Workload/Teamwork: Flexibility and team working to achieve the department's goals

  • Service excellence: Perform assigned tasks and roles to ensure delivery of service
    quality metrics to ensure delivery of Travel and Event projects/services

  • Financials/Budgeting: Where required perform budget and spend tracking

  • Data management and security: Ensure all data security instructions and responsibilities are followed

  • New product development: Work with the product team to input ideas and on-the-ground
    experience to help improve and develop new travel products

  • Reporting and Communication: As required, collect data, provide input and status updates to reporting of functional performance for project/service quality/budgets/people

QUALIFICATIONS

Experience:
 

  • Minimum 2 years work experience - required

  • Experience in Travel or Event planning, Itinerary/plan production and Event execution
    coordination - preferred. Travel or Event industry experience in the Hospitality sector –
    preferred

  • Experience of interfacing and communicating with Customers - preferred

  • Experience of performing key role in Projects and service delivery - preferred

  • Experience and proficiency in producing reports and presentations - preferred

  • Use of MS Presentation, XL and Word packages - required

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Education:

 

  • Native Japanese, minimum Business English with over 800pt for TOEIC or equivalent

Required Skills

  • Decision making, Ability to analyze and solve problems

  • Driving Results

  • Able to lead, develop and motivate a team

  • Calm and confident in challenging situations

  • Written and Oral Communication (incl presentations)

  • Client/Customer focus

  • Teamwork

Working Relationships: Internal

Executive leadership: Take direction, report on performance, and be involved in planning and strategy setting where appropriate

Team members: Connect with and communicate with team members to ensure effective execution of tasks and projects. Perform tasks to minimize issues and provide prompt resolution of problems

Working Relationships: External

Customers: Establish trusted partner team member status during Sales
and Execution elements of projects

Supplier Partners: Work with assigned suppliers to coordinate the delivery of tasks and resolve issues and customer requests

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